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Terms & Conditions


The new General Data Protection Regulation (GDPR) will enter into force in the European Union and we take the opportunity to improve the experience of the users of our website and the applications we use.

We are adding a Privacy Policy to our site users to help you understand what information we collect from you and why we collect it.

Nothing changes with your current settings. We rather improve the way we describe our practices and how we explain the options you need to update.

At our property we are committed to protecting and respecting your privacy. Read this policy to learn important information about how we use personal data collected from you or provided to us.

What is the General Data Protection Regulation (GDPR)?

The General Data Protection Regulation (GDPR), which will enter into force on May 25th 2018, establishes consistent rules for data protection across Europe. It applies to all companies, regardless of their location, which process personal data for natural persons residing in the European Union. The concept of processing has a broad definition and refers to everything related to personal data, including the way a company handles and manages data, such as how it collects, stores, uses and destroys that data.

Although many of the principles of this regulation are in fact an extension of the existing EU data protection rules, GDPR has wider scope and stricter standards, and provides for significant financial penalties. For example, it sets stricter conditions for obtaining consent to the use of certain types of data and extends the rights of individuals to access their data and the transfer of such data. Failure to comply with the GDPR can result in significant financial penalties, which may amount to up to 4% of the company’s annual general income for certain infringements.

The GDPR is the new European Privacy Statement (EE 2016/679) which will enter into force on May 25th 2018 for companies that maintain databases, not allowing the use of data collected so far without the re-consent of the user.

Your personal data will never be made available to third parties for advertising or other purposes.

If you change your mind, you can request us, at any time, to delete your personal data (e-mail, name, etc.) from our database.

Commitment and preparation of the accommodation

Data protection is a key issue for our accommodation. We comply with the current data protection laws of the European Union, and we will also comply with the General Data Protection Regulation (GDPR). We have already begun the preparatory procedures for complying with the GDPR Regulation, headed by our relevant data protection team.

We have made the following commitments:


The Data Policy determines how we process the users’ personal data. We will make sure that we inform the people who use our services for our Data Policy. This will be achieved through alerts that will appear on the site to ensure that users understand how we use their data and what are the choices they have at their disposal.


We will continue to provide users with ways of using their data. We have created data deletion capabilities.


We have set up a team of people to help us ensure proper documentation of our compliance. In addition, we hold regular meetings with regulatory and legislative principles, as well as with privacy experts, to continue improving our methods of protecting personal data.

Cookies and other storing technologies

Functions and services of the site

Cookies are small pieces of text used to store information in browsers. Cookies are used to store and download IDs and other information on computers, mobiles, and other devices. Other technologies, including the data we store on your browser or device, the IDs associated with your device, and other software, are used for similar purposes. In the present policy, these technologies are referred to as “cookies”.

We use cookies including our site and apps. Cookies allow us to understand the information we receive about you, such as information about your use of other sites and applications, whether you are signed up or logged in or not.

For example: With cookies, we store preferences, get informed about when you saw or interact with content on our website and provide you with customized content and experiences. For example, cookies allow us to make suggestions to you and other users, and to customize content on sites.

We also use cookies to provide you with content, relevant to your language.

What kind of information do we collect? 

The information we collect from you, or about you, varies according to the Services you use.

Device information

We collect information from or about the computers, mobile phones or other devices on which you have installed our Services or which you use to access them, depending on the rights you have assigned. We may associate the information we collect from your various devices, as this helps us to ensure the consistency of the Services provided. Below there are some examples of the information we collect from devices:

Features such as the operating system, hardware version, device settings, filename and application software names and types, battery and signal strength, and device IDs.

Device locations, including specific geographic locations, e.g. via GPS, Bluetooth or WiFi.

Connectivity information such as the name of your mobile or ISP provider, browser type, language, and time zone, number and IP address of your mobile phone.

Information from the site and the applications that use our Services.

We collect information whenever you visit or use our sites and apps. This information includes details about the websites and apps you visit, and how you use our Services on these sites and apps, as well as information provided by the developer or publisher of the app or website either to you or directly to us.

Absolutely Required Cookies

These cookies are necessary for this site to work and can not be disabled on our systems. They are typically activated only as a response to your actions on service requests, such as setting privacy preferences, linking or completing forms. You can set your browser to block or warn you of these cookies, but some parts of the website may not work afterwards. These cookies do not store personal data.

For example:








HotelManager_ *

Performance Tracking Cookies

These cookies allow us to count visits and traffic sources to measure and improve the performance of our website. They help us find out which pages are the most popular and see how visitors are moving within our website. All information collected by these cookies is aggregated and is therefore anonymous. If you do not allow these cookies, we will not know when you visited our website and we will not be able to monitor its performance.

Functional Cookies

These cookies allow our website to provide improved functionality and personalization. They may be designated by us or by third parties whose services have been added to our pages. If you do not keep these cookies enabled, some or all of these services may not work properly.

Targeting Cookies

These cookies can be incorporated into our website by our advertiser partners. They can be used by them to create profiles about your interests and display you relevant ads on other sites. They do not store personal information directly, but they are based on the unique recognition of your browser and web-based device. If you do not allow these cookies, you’ll see a less targeted ad.

How do we use this information? 

Creating attractive and personalized experiences for our users is extremely important to us. In order to provide and support our Services, we take advantage of all the information at our disposal. Here’s how:

Providing, Improving and Developing Services

By using this information to understand how you use and interact with our Services within or outside of our Services, we have the ability to provide you with our Services, personalize content and make suggestions. We also use the information we have at our disposal to provide you with shortcuts and suggestions.

Contact with you

We use the information we collect for you to send you advertising messages, to contact you for our Services and to inform you about our policies and terms. We also use this information to respond to you when you contact us.

Promoting security

We use the information available to us to verify accounts and activities and to promote security, whether within or outside the Services, by investigating for example suspicious activity or violations of our terms or policies. In order to provide and support our Services and all the uses described in this section of our policy, we use cookies and other similar technologies.

How can I manage or delete information about me? 

Data is stored for as long as necessary to provide products and services to you and other users, including those described above. The information related to you will remain stored until your information is deleted at your request.

How can I manage electronic cookies?

You can change your cookie settings by clicking the “Cookie Settings” button in the footer.

In addition to the options provided above, you can refuse or accept cookies on the website at any time by activating the appropriate settings in your browser. Information on the process you must follow to enable or disable cookies is available on your browser’s website through the help screen. You can go to for information about popular browsers. You must know that if cookies are disabled, the functionality of the website may be affected.

If you want to uninstall all the cookies installed from the websites you have visited, in the following links, you can download three programs that have been disallowed by tracking cookies:,,


Users can choose to exclude them from such use of cookies by Google, here.

You can set up your Browser to inform you each time before a cookie is taken and decide to receive it or discard it. In this case, keep in mind that you may not be able to take full advantage of it.

The site may use Google Analytics features for display ads (e.g., Remarketing, Google Display Network display reports, DoubleClick Campaign Manager Integration, and demographic and interest reports).

Using the Ad Settings, visitors can opt out of Google Analytics for the display of ads and customize Google Display Network ads.

Here are the available Google Analytics opt-out options for the web.

This hotel complies with the Google AdWords Interest-Based Advertising Policy and the restrictions on sensitive categories.

Other technologies similar to cookies

In order to be able to offer you content that we believe might be of interest to you based on your website activity, and for fraud prevention and authentication purposes, we can also use other technologies that are similar to cookies. For example, we may collect device features and combine information that is collected by most browsers or automatically through your device to create a unique ID that identifies your browser or device with us with reasonable certainty. In this context, we may collect, use and combine the following information:

  • Number of visits.

  • Last Online Visit.

  • First visit.

  • External IP address.

  • Internal IP adress.

  • Screen resolution.

  • Geographic location (by latitude / longitude based on the IP address).

  • Benchmarking of device performance.

  • Device Reference Bandwidth.

  • Device user’s server (type, browser version).

  • Device features (modernizer string, browser features).

  • Device operating system.

  • Add-ons installed on the device.

  • Browser language.

  • Flash turned on or off.

  • Time for the device to remain in the file.

  • Keywords used if the visit originates from a search engine.

  • Pages you visited.

  • Duration of visit.

  • Referral page.

  • Place of the mouse pointer.

  • Click with the mouse.

  • Scroll page position.

We use this information:

  • To learn about your interests and interactions based on the content you’ve seen on our website (for example, how often do you visit our site and what content you see or what content you click).

  • For purposes of fraud prevention and authentication.

We can also use beacons, pixel tags or Java scripts. These allow us to remind you and present you personalized content or offers when you return to our website.

Please note that to the extent that the above information collected through these technologies consists of personal information, then our Personal Data Protection Statement applies to such processing. We may disclose this information to third-party service providers, as permitted by our Personal Data Protection Statement.

We reserve the right to change this cookie policy at any time. Please find the “LAST REVIEW” section at the top of this page to see when this Cookie Policy was last reviewed. Any changes to this Cookie Policy will apply as soon as the revised Cookie Policy becomes available on the Site.

Third Party Advertisers and other businesses we cooperate with may use their own Cookies to collect information about your activities on our Website. We do not control these cookies.

How can you contact us if you have any questions?

To learn more about privacy or if you have any questions about this policy, please browse through our website and you can contact us anytime.